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Lettings and Renewals Coordinator (Maternity Cover)

Lettings and Renewals Coordinator - APW, Cobham

The Lettings Operations Coordinator will work with tenants and landlords in a positive and effective manner.

The role itself;

  • Telephone, answerphone, email and general enquiries. Dealing with general enquiries as well as those from Relocation Agents and individuals wishing to secure appointments to view.
  • Registering applicants from telephone, internet and walk in enquiries for property to rent but only when Negotiators/Assistant Manager/Branch Manager are not present.
  • Diarise and arrange appointments, indicating confirmation, advise Relocation Agent if necessary.
  • Responsible for both internal and external window property displays.
  • Assist Branch Manager with general administration duties.
  • Assist Branch Manager with reporting of figures on a weekly basis.
  • Tag and sign out/in keys
  • Occasionally deal with property management queries when the Property Manager is unavailable. If necessary, organising workmen, producing work orders, advising Property Manager of action via property file notes.
  • Assist Branch Manager with tenancy terminations, check outs and `Let Only` deposit returns
  • Negotiate and administer Tenancy Renewals with assistance as required from the Branch Manager by contacting Landlords/Tenants and preparing and sending paperwork where necessary. Ascertaining monthly RPI figure from OFT helpline.
  • Deal with all aspects of administration in connection with a letting of a new or re-listed property which includes, but is not limited to, the following:
  • instructing a professional photographer where necessary
  • producing property particulars, window cards and updating websites with the property information
  • preparing weekly property listings
  • circulating details to other offices and relocation agents as required
  • liaising with the Marketing Department with relevant marketing opportunities
  • updating landlord/tenant databases
  • arranging for a To Let/Success board
  • Attend training courses from time to time as required.
  • Attend regular office meetings
  • Order stationery on a monthly basis
  • Order stationery, water and toner on a monthly basis
  • Update the web portals daily and change Zoopla & Rightmove Featured Properties weekly
  • Ordering Stamps and dealing with office post
  • Preparing Canvassing material and organizing mail outs with the assistance of the Branch Manager
  • Maintaining Dead Filing System

The Individual;

  • Ideally experienced in Sales and/or Lettings in an estate agency environment
  • Skilled Administrator with proven experience in a front line role
  • Good IT Skills; including MS Word, Excel and Outlook.
  • Excellent standard of communication; verbal & written
  • Customer focused - with a friendly and professional manner
  • Works well in a team environment and enjoys working in a lively, fast paced environment
  • Attention to detail.

If you are interested in the vacancy, please write an email in confidence, attaching your CV to careers@apwproperty.com

Contact

APW Lettings Weybridge
134 Oatlands Drive 
Oatlands Village
Weybridge
Surrey
KT13 9HJ

Tel: 01932 857300
Email: weybridge@apwproperty.com

APW Lettings Cobham
65 Portsmouth Road
Cobham
Surrey
KT11 1JQ
 

Tel: 01932 860900
Email: cobham@apwproperty.com

APW is part of Countrywide Estate Agents, registered office: Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes. Bucks. MK7 8JT. Registered in England No. 789476. Countrywide Estate Agents is the UK's largest estate agency. VAT number - 212551112.


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