Lettings and Renewals Coordinator (Maternity Cover)

Lettings and Renewals Coordinator - APW, Cobham

The Lettings Operations Coordinator will work with tenants and landlords in a positive and effective manner.

The role itself;

  • Telephone, answerphone, email and general enquiries. Dealing with general enquiries as well as those from Relocation Agents and individuals wishing to secure appointments to view.
  • Registering applicants from telephone, internet and walk in enquiries for property to rent but only when Negotiators/Assistant Manager/Branch Manager are not present.
  • Diarise and arrange appointments, indicating confirmation, advise Relocation Agent if necessary.
  • Responsible for both internal and external window property displays.
  • Assist Branch Manager with general administration duties.
  • Assist Branch Manager with reporting of figures on a weekly basis.
  • Tag and sign out/in keys
  • Occasionally deal with property management queries when the Property Manager is unavailable. If necessary, organising workmen, producing work orders, advising Property Manager of action via property file notes.
  • Assist Branch Manager with tenancy terminations, check outs and `Let Only` deposit returns
  • Negotiate and administer Tenancy Renewals with assistance as required from the Branch Manager by contacting Landlords/Tenants and preparing and sending paperwork where necessary. Ascertaining monthly RPI figure from OFT helpline.
  • Deal with all aspects of administration in connection with a letting of a new or re-listed property which includes, but is not limited to, the following:
  • instructing a professional photographer where necessary
  • producing property particulars, window cards and updating websites with the property information
  • preparing weekly property listings
  • circulating details to other offices and relocation agents as required
  • liaising with the Marketing Department with relevant marketing opportunities
  • updating landlord/tenant databases
  • arranging for a To Let/Success board
  • Attend training courses from time to time as required.
  • Attend regular office meetings
  • Order stationery on a monthly basis
  • Order stationery, water and toner on a monthly basis
  • Update the web portals daily and change Zoopla & Rightmove Featured Properties weekly
  • Ordering Stamps and dealing with office post
  • Preparing Canvassing material and organizing mail outs with the assistance of the Branch Manager
  • Maintaining Dead Filing System

The Individual;

  • Ideally experienced in Sales and/or Lettings in an estate agency environment
  • Skilled Administrator with proven experience in a front line role
  • Good IT Skills; including MS Word, Excel and Outlook.
  • Excellent standard of communication; verbal & written
  • Customer focused - with a friendly and professional manner
  • Works well in a team environment and enjoys working in a lively, fast paced environment
  • Attention to detail.

If you are interested in the vacancy, please write an email in confidence, attaching your CV to


APW Lettings Weybridge
134 Oatlands Drive 
Oatlands Village
KT13 9HJ

Tel: 01932 857300

APW Lettings Cobham
65 Portsmouth Road
KT11 1JQ

Tel: 01932 860900

APW is part of Countrywide Estate Agents, registered office: Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes. Bucks. MK7 8JT. Registered in England No. 789476. Countrywide Estate Agents is the UK's largest estate agency. VAT number - 212551112.

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