Customer Comments

Before choosing a letting agent, it's always worth knowing if they're good at their job! APW likes to think that it is, but invites you to be the judge.

May I just say everyone at APW has been a delight to deal with. You have a very good team of people and it has been a pleasure having you as Managing Agents. GR Tenant

Thank you very much for everything you've done for us. We really appreciate your quick responses on whatever issues we have had with our property. TN Tenant

Thank you so much for everything you have done. I must say you are one of the best agents I've ever worked with! SP Relocation Agent

We would really appreciate it if you could please convey again our thanks and appreciation to all the team at APW for their professionalism and help throughout our tenancy. G & DH Tenants

I believe I was your very first client and you have managed my property ever since. Over these last years you have always given a wonderful service and many thanks to the directors and staff of APW for all you have done. T & JF Landlords

Many congratulations on your very successful business. Everyone at APW has done amazingly well - always working with such integrity and putting the 'customer' first. Here's to the next 25 years! JW Landlord

I would like to take this opportunity to thank you all - your track record over the years has proved to be very difficult to beat having secured 3 consecutive rentals through your agency since 2004. Your agency will be the first to be contacted when my property is on the rental market again. Once again thank you for your help. SB Landlord

25 yrs confirms you have a great business model and philosophy. I can certainly vouch for the excellent service quality!! SA Landlord

It is a pleasure to work with you!!! Please say hello to everybody who was working with us!!! We really had a pleasure living in this house and have been really grateful for your prompt reaction to each and every one of our requests!!! If we are going to let our new house in the future, we would not have any question as to which agency to choose to run it... MG Tenant

Thank you for all your help during my tenancy, you have always been extremely helpful and I will miss working with you. I have been happy with the service provided by APW and your property management team have always been very amenable. SC Tenant

Just a note to say "Thank You" for all your help securing the above property for my client as well as being on hand when our needs arose. My client loved the property and should filming be at Shepperton Studios for the next series he's expressed an interest in staying there again, should it be available. SN ITV

It was my pleasure to have the opportunity to get to know you. I have to say that you are very kind and very effective, I very much appreciated all your help. DK Tenant

Thank you so very much for assisting us with the maintenance list and for the excellent service. DW Tenant

We really appreciate that you have always made time to meet us personally when we were around and you did everything possible to resolve any problems we may have had along the way. Thanks you very much indeed for your professionalism.  G & DL Landlords

Thank you for all your help - we would not have been able to achieve a letting without all the improvements you have managed for us. TS Landlord

Our sincere thanks and appreciation to you and your staff for all the hard work you have put in. T & JS Landlords

We were very happy with the way you managed the property. We always received prompt attention. SJ Tenant

You really have an outstanding team at APW and we appreciate everything you do for us. NR Landlord

The maxim seems to have been "whenever and whatever" in terms of your responsiveness to any issues. LM Tenant

Thank you for all your help during my tenancy, you are always extremely helpful and I will miss working with you. SC Tenant

I would like to take this opportunity to thank you for all your help. We are very happy with APW and would certainly use your agency in the future. VJ Tenant

I would like to thank you and the rest of your team for making this process so stress-free. I have had a previous bad experience and presumed, wrongly, that it would be similar this time. I needn't have worried. DM Tenant

I hope that we can work together again very soon, it was a pleasure all the way through. JJ Relocation Agent

The service I received from APW was unbelievable and second to none and if i ever had to rent again APW would be my first port of call. JG Tenant

I want to say thank you and offer my sincere appreciation to you and your colleagues. I think one of the key reasons we stayed in this property so long is because of your extremely professional style and caring attitude towards us. It has been very easy to work with you. MJ Tenant

APW went well beyond the call of duty helping me design and equip the house to fit the precise market - Exceptional. Refreshing to find a company that does exactly what it says, on time, on budget and with a very pleasant smile on its face throughout. Thank you sincerely! MF Landlord

APW have delivered an exceptional lease management service which has exceeded my expectations. I would use APW again and recommend APW to others. DB Landlord

Thanks for all your work, if anyone ever needs a recommendation from you and the rest of your team I'd be more than happy to give it. SH Tenant

Our relationship with APW will soon be drawing to a close and we wanted to take this opportunity to thank you all very much for your help and support over the recent decades. Your advice has always been informed and ever useful during this time. J & EH Tenants

We have been so impressed with APW. The level of service has been outstanding. T & GC Tenants

I would like to thank you wholeheartedly for the excellent customer care you have consistently demonstrated. It has made the deal go much more smoothly than we normally expect with other agents. MM Property Advisor

I have said for several years, and I continue to say, that I think APW is probably the best agent in the area and your property management is excellent. JD Relocation Agent

I would like to take this opportunity to thank you all. Your track record over the years has proved to be very difficult to beat having secured three consecutive rentals through your agency. M & SB Landlords

I have been in St. Georges' Hill now for just  over 26 years. I have watched your business grow steadily without any change to your original standards, which is a great compliment to you. GP Landlord

A really excellent team of property professionals who are friendly and expert in the lettings industry. Landlord

I have used APW to manage rental for many years and the whole team are exceptional. Landlord

I have had dealings with APW for over 15 years. I have always found them to be outstanding in every way and would thoroughly recommend them to anyone. Landlord

As a company APW are always helpful - they seem to attract the best properties and landlords, good details with floor plans. Relocation Agent

Good choice for letting in Weybridge. Tenant

APW coordinates the letting of properties with accurate knowledge issued with polite charm, and they are a delight to engage with. Landlord

They have managed my property for over 20 years. I have found them to be first class managing agents. Landlord

Always bright and helpful staff a pleasure to visit the office. Relocation Agent

Professional, hard working, committed to deliver a good service. Landlord

As a Relocation Agent I find APW by far the most professional Agency to deal with. They have the best properties, knowledgeable staff and a friendly approach. They are always honest and reliable. Relocation Agent

Thoroughly deserving due to their excellent service and proactive support over the past few years. Landlord

APW has really gone that extra mile with customer service this year. We had some real problems with outgoing tenants, but APW helped us to get over them and then ensured our new tenants were much improved. We have been very impressed with APW during the past couple of years. All the staff work well as a team and give their landlords real peace of mind. Keep up the good work folks! Landlord

APW is a fine company that maintains an excellent tradition of service and reliability, upholding professional standards. All letting agents should be like this. Landlord

APW are a good quality professional business and stand ahead of most of their competition in this sector. Landlord

Very professional and very helpful company, a pleasure to deal with. Landlord

Professional and friendly. Landlord

I worked at Chelsea FC, based at the official training group- Cobham, in Surrey- on the commercial side, and I must admit, I found all the staff at APW easy to get on with, approachable and friendly. Better still, they had brilliant local knowledge and insight, which is invaluable to helping recently located families move to the Surrey area. Their overal professionalism gives letting agents a great name.

We find that whenever we contact APW we are always greeted in a professional manner. The staff are friendly and extremely helpful no matter the enquiry. We would have no hesitation recommending this company to anyone. Landlord

APW are, in my opinion based on personal experience, by far the best letting agency in the area. Tenant

They continued to market and show an unusual property and subsequently succeeded in getting it rented. Landlord

All branches are excellent. Landlord

Everybody is always extremely helpful and knowledgeable about the properties. Tenant

Always offering the very best in all areas. Landlord

APW made the whole letting side a much more pleasant experience. Tenant

Always very helpful, knowledgeable and friendly. Landlord

APW always go the extra mile to accommodate us particularly fussy relocation agents! Relocation Agent

A lively, well informed and professional company who get things done! Landlord

An outstanding company. Landlord

I have had over 20 years of excellent service from this company. They deal with you as if they were personal friends. They go the cliched extra mile. Landlord

Thoroughly deserves the award as their knowledge of the industry and their customer service skills are second to none. Landlord

Extremely friendly and professional. Landlord

They pay attention to detail and realise that customers have a choice. Landlord

Always good and keep us informed. Landlord

I always receive the same attentive, friendly and professional service from APW. Landlord

Nothing is too much trouble. The entire APW team is knowledgeable, professional and warm. Landlord

APW has never failed to find the perfect tenants for my portfolio of properties and any problems have always been speedily and efficiently dealt with. Landlord

Extremely efficient and professional company. Landlord

Everything about my rental house is easy on top of loving the property itself! Thank you, APW. Tenant

I have worked with this agent for many years and they always go the extra mile. I look forward to meeting them as it is such a positive experience and their local knowledge for my overseas clients is invaluable. Relocation Agent

APW gives a very good professional service, always answers emails and quickly solves any issues. Landlord

I have been dealing with APW for years along with many other Agents but APW are by far the best, it is difficult to pick just one of them. Anything that needs to be done they assist with, they are prompt, always friendly and very efficient, just great people to work with. Landlord

APW is a thoroughly professional, knowledgeable and friendly team of people, experts in their field. Landlord

Just the best company I have ever dealt with regarding any form of real estate. They earn every penny of the commission they ask and I couldn't even think of changing to any other company. Brilliant team of people and really nice to boot. Landlord

It's like having a really good friend looking after your interests and making sure every penny the landlord spends is wisely spent and in the most economical way. Couldn't do this from overseas without having APW controlling things for us. Overseas Landlord

Always professional and courteous and definitely on the ball. Nothing is ever too much trouble and they always go that extra mile. Enjoy dealing with all members of staff who are very friendly. Landlord

After almost 20 years living and working in the US, the return to the UK was an upheaval that was greatly lessened by the helpful assistance provided by APW. APW is a stand-out service operation comparable to any I have worked with in Europe or the US. Tenant

APW Weybridge presented a professional, helpful and thorough service for ITV in 2010. APW strived and maintained the highest possible letting service. Tenant

We have been dealing with them for the last 10 years and 3 back to back long term successful lettings. APW excels in all fields. Landlord

APW are an outstanding letting agency and the only one that I use. They have always found us excellent tenants for our five properties. They are always helpful, professional, friendly and humorous! I have used other Agents over the years but they do not compare to APW. Landlord

We have been a client of APW for over 4 years and have always found them to be helpful and professional. But most importantly they have found tenants for us! Landlord

Great reputation and very professional. Landlord

Excellent approach for searching appropriate property and showcasing professionalism. Thanks a lot. Relocation Agent

It is always a pleasure dealing with any of the staff at APW. Landlord

Outstanding across all facets of lettings. Landlord

Always prompt and efficient, friendly and professional. Tenant

I have great faith in APW. They are highly efficient and manage to get the balance of professionalism and friendly advice just right. I enjoy being with them, and they have managed to rent my property without a break for the past 2 years, in spite of the recession. Landlord

Very professional with a very friendly approach. Tenant

Having dealt with APW on a professional basis on behalf of our corporate client for many years, we find this office to be friendly, efficient and they always go the extra mile to ensure our clients employees have an easy transition into their rental properties. Tenant

Pleasure to deal with you all at APW, professional, efficient, always happy to go the extra mile. Landlord

When looking for a property to rent in the Weybridge area we found APW and found them to be most professional and approachable. We are now in the throws of renewing our lease and true to form APW is a pleasure to deal with. Tenant

Friendly, polite, efficient. Landlord

I have been dealing with APW for some years now, they are always helpful & pleasant. Everyone at APW is great. Landlord

I have a relocation company and over the last year APW have been incredibly efficient and more than gone out of their way to help my clients. Relocation Agent

This Agency really does give it's clients every care and consideration. Much appreciated in a world where excellent service is rare. Landlord

Year after year APW continues to deliver exceptional service with a smile. Landlord

APW is amazingly efficient and excellent in providing important information in an "on the spot" situation. Nothing is too big for this dynamic agency to deal with. Landlord

Friendly and highly professional service. Landlord

I would like to recommend APW as I have always found them very professional, helpful and friendly. Relocation Agent

For 14 years I have had complete professionalism from APW. Landlord

We have used APW for the last 18 years and have been impressed with their professionalism. Landlord

Very efficient service. Landlord

APW have been fantastic throughout the three and a half years we have been away. From professionally and promptly finding responsible and reliable tenants who have remained in the property throughout and in all dealings since, APW have delivered an exceptional lease management service which has exceeded my expectations. I would use APW again and recommend APW to others. DB Landlord

APW is a terrific company. I hear so many people complain that problems at their rental homes do not get fixed, etc., and I always brag on what a terrific landlord and management company we have. EA - Tenant

Thank you very much APW for all your support and advice. You are truly an impartial agent; I will certainly recommend your agency's services to my company. EO - Tenant

Thank you very much for all your help. We had a very pleasant experience working with APW and we would recommend you to anyone looking to use your services. CR - Tenant

Last evening, the internal mechanism of the handle to an upstairs bedroom door disintegrated, "locking" the door shut with my kids (ages 4 and 8) trapped inside.
After a few moments of panic, we located APW's after hour's number and were able to reach your emergency call out person immediately.
After calmly listening to us, he arrived at our home within 20 minutes and "rescued" our kids a few minutes later.
I would like to say Thank You to all at APW. His prompt arrival and assistance turned an otherwise bad situation into something we were able to laugh about this morning. GE - Tenant

Really appreciate your quick response and action. KA - Tenant

I just wanted to say an official "thank you" for all you've done to make our tenancy here a pleasurable one. You've always acted immediately and rectified any problem that has cropped up in a friendly and professional manner. DC - Tenant

Thank you again for your efforts in completing this for us and to all the APW team and especially your Property Management team for being great to deal with. AH - Tenant

I must say that I appreciate the support and co-ordination from the APW team throughout my stay. SS - Tenant

APW - totally dependable, as usual. JT - Landlord

I just wanted to say a big thank you for all your help with regards to the lead up to myself renting this property. I am all moved in and all unpacked the flat looks amazing and I am really happy with the decision I made. FA - Tenant

In a tough lettings market and uncertain economy, we entrust the task of finding a good tenant for our home to APW.

From our very first contact with the APW team we realised that we had made the right choice - commitment, enthusiasm, local knowledge and exceptional professionalism is what binds this very strong team together. Our satisfaction was certainly measured by the fact that we had one viewing only and were able to conclude a successful transaction - the direct result of the APW team listening to our requirements and fully understanding our needs.
Thank you APW - we have nothing but the highest praise for an amazing experience. RC - Landlord

We have been very happy here and thank you for looking after us; the service from APW has been excellent. GG - Tenant

May I also wish you and everyone at APW all the best and especially to say thank you for your help over the past year. Most appreciated! IC - Tenant

The APW office is the most pleasant and well-run that I encounter on my rounds of agents that I deal with. NEI - Managing Agent

Thanks APW for your speedy response. The last managing agents we used were absolutely useless from start to finish. I would never use them again, neither would my last tenant. Having used APW for many years I would prefer all communication to go through yourselves. You are a very responsive organisation. KA - Landlord

In some ways it seems like only recently that we purchased our property and came in to meet you all at APW. A lot has happened since those early days but we really appreciate that you have always made time to meet us personally when we were around and you did all possible to resolve any problems we may have had along the way. Thank you very much indeed for you professionalism. G & DL - Landlords

Pleased to have worked with such a professional agent and APW will get the first call for our next search in your area. SMC Relocation Agent

Thank you for your prompt attention.  I am delighted that APW were able to help me in an emergency while I was away on holiday. GR Landlord

Many thanks for your speedy action. JDS Tenant

Thanks for all your help, a very good service. JP Landlord

I was deeply impressed by the professionalism shown by you and your colleagues, a quality that is wanting in some of the local agencies I have had to deal with. I thank you for agreeing to accept the property on your books and for your assistance and effort in marketing it.  RW Landlord

Thank you for finding me such a lovely tenant. He is a much loved part of our little community. CD Landlord

APW is always on top of things, responds almost immediately to any issues that we may have, and is excellent about getting people out to fix things. DW Tenant

APW is always on top of things, responds almost immediately to any issues that we may have, and is excellent about getting people out to fix things. DW Tenant

Thanks very much for all your help – it’s been a real pleasure dealing with APW. GG Tenant

Thanks for your speedy response. The last managing agents were absolutely useless from start to finish.  I would never use them again, neither would my last tenant. Having used APW for many years I'd prefer all communication to go through you.  You are very responsive as an organisation. KA Landlord

Our circumstances have changed but you may rest assured that you are strong contenders to get the business when it happens, not least because you are so far the only one of three agents to follow up (as a sales professional myself, I find that somewhat disappointing....). Feel free to put a note in your diary to call in a year's time ! Prospective Landlord

I wish to thank you personally for the wonderful service you've provided us.  You have been very responsive to our enquiries and prompt in your actions. WH Tenant

I cannot recommend APW highly enough, please pass on how impressed I have been with the level of professionalism, attention to details and helpfulness from everyone at APW, a joy! JC Landlord

I would like to say what a fantastic job APW has done. You have surpassed my expectations and gone far and above that which is required or expected. I appreciate the extra hours you put in on my behalf. I voted for you in the Surrey Property Awards but this has now gone beyond what could ever be expected from an agent. You are employing the best possible people. Landlord

“Thanks again for making our stay in an APW house the best experience of all.” TN Tenant

“It has been great working with you – if you would like to email me over a list of the post codes that you cover then I am more than happy to recommend you if I get any landlords with properties in those areas..” LH

“…..We are really happy at the house and APW have been fantastic so thank you very much” LP Tenant

“Just to let you know the plumber has just sorted out the above.  Many thanks for your very prompt attention.  It is much appreciated.” JS Tenant

‘You have all been brilliant and I would highly recommend you to anyone else!’ HP Landlord

“Thank you so much for all your very prompt and professional service.” DT Investor

“I have heard from your accounts dept and they have arranged payment - very impressive!” BF Supplier

“I have heard from your accounts dept and they have arranged payment - very impressive!” BF Supplier

“Thank you for being so helpful to us over the various issues; we have always remarked what a delight you have been whenever we had a problem, so again, my sincere thanks!! JW Tenant

“I am thinking about buying a property in the Weybridge area and ending my very pleasant association with APW. Thank you for all your help over the years.” MD Tenant

“I wanted to express our gratitude for all the assistance you offered us during our 14 month tenancy in the face of some very trying circumstances.”  MH Tenant

“You have no idea how much having you looking after my interests means to me. My husband used to deal with everything and shield me from the nasty things in life. Though he did tell me after all had been resolved :-) All this puts things into perspective but I am so grateful for your help. I know that I pay for your services but you are truly so helpful and efficient. Thank you.” DG Landlord

“Thank you! And once again thank you to all of you for your excellent professionalism, kindness and consideration over the last year and a half. I will miss you all.” VDL Tenant

“Thank you very much for your kindness and efficiency over the last 7 years; it has been greatly appreciated.” PM Tenant

“Many thanks. Great job.” HM Landlord

“I found the whole APW experience and ongoing management was to a much higher standard than any other agent in the area. What Service!”  NC Landlord

“I can honestly say that if APW are not the agents who find me a new tenant, you are what I will miss most of all.” NH Landlord

“Wow, you are super-speedy. Thank-you” DW Landlord

“Just a word of thanks from us for your invaluable help. I do apologise for the inconvenience and I reiterate our gratitude for your fast response and attention!” JA Tenant

“I wanted to thank you for looking after us so well at our home over the past year. You have been very patient with us over the past months and always so very responsive.” EH Tenant

“Can I just say thanks to you all at APW for all your help in looking after this property on behalf of the owners for the last few years, there have certainly been some challenges along the way but you have always managed to deal with everything in a calm and professional manner which has been much appreciated I can assure you!” MC Landlord Agent

“We really enjoyed the house, and APW was always a pleasure to deal with. We will recommend APW to our friends over other letting agencies.” BF Tenant

“Thank you so much for your quick response… we have HEAT!! Thank you, thank you, thank you!” KG Tenant

“Finally, many thanks for looking after the house so well over the last 13 years. Little did we think it would be so long when we left in 2000 but you have made it all very easy. You don’t fancy opening a branch in Aberdeenshire do you – as we need to rent out the house up here!” AM Landlord

“Thank you everyone at APW for your professionalism and amazing help and understanding throughout a tenancy that was not always easy.  I will have no problem recommending you in the future and hope one day to back in the area either as a tenant or as a landlord and will definitely be using APW.” AN Tenant

“Thank you so much for the letter and quick response.  You guys are always great to work with!” MN Landlord

“I want to take this opportunity to say how excellent and thoroughly professional the service from you and your company has been these past years and in particular how pleasant you have been to work with.” NH Landlord

“Just a short note to say thank you so much for all your efforts in managing this claim. You have been very patient and highly professional throughout, and have not succumbed to the lower level of behaviour demonstrated by your competitor. You are stars at APW, thank you once again.” JO Landlord

“We have truly loved our time here and I want to thank you for all of your kindness to us over these last 3+ years!  You have been so good about responding to all of my questions and concerns and I really appreciate that.  Thanks again for all your help!” MM Tenant

“Thank you ever so much for all your efficient support.” CLdeT Tenant

“Many thanks and as usual you and the team at the office have been super helpful!” AG Tenant

“I want to take this opportunity to say how excellent and thoroughly professional the service from you and your company has been these past years and in particular how pleasant you have been to work with.” NH Landlord

“Just a short note to say thank you so much for all your efforts in managing this claim. You have been very patient and highly professional throughout, and have not succumbed to the lower level of behaviour demonstrated by the other agent involved. You are star and a great credit to APW.” JO Landlord

“I want to thank you for all of your kindness to us over these last 3+ years! You have been so good about responding to all of my questions and concerns and I really appreciate that :)” MM Tenant

“Please accept these flowers as appreciation for all that you have done over the past difficult few months!”  DG Landlord

“Thank you ever so much for all your efficient support.” C L de T Tenant


“APW were very professional and customer focused on every level.  They were very prompt in advertising our property and securing renter interest. The necessary APW personnel viewed our property, were knowledgeable on the layout and able to represent and show our home to potential customers. The APW team promptly showed our property to 4 customers and secured a number of offers to rent, one of which we accepted. In the same period we received no viewings, other than their own sales representatives, from the other agent selected. I would highly recommend the representatives we worked with at APW to any customer seeking professional property letting services.” KA Landlord

 “Many thanks and as usual you and the team at the office super helpful!” AG Tenant

“You are a pleasure to deal with and APW will always be my first port of call when I have a client in your area.” PP Relocation Agent

“Thank you for your prompt payment. It’s much appreciated …….and a rare thing.” SC Supplier

" If you want to rent a property in Surrey, you need APW....they know the market place best, they have the necessary experience, a first class team dedicated to every rental, and the much needed contacts to act fast and find you the right tenant, or the right house. Every Tenant or Landlord is unique and has different needs...APW tailor their service to recognise that. I can only recommend them - your positive experience with the team will simply speak for itself ". RW Overseas Landlord

 “Many thanks for all your work on the flat.  Much appreciated.” RB Landlord

“I am writing to thank you all for your services over the last 7 years in both the marketing and management of our property. We have both very much appreciated working with you all and are sorry that we will no longer be dealing with you in the immediate future. We will be contacting APW once again, in the not too distant future, to market and manage our property.” CB Landlord

“Thank you all for the excellent effort in finding suitable Tenants for our property. APW’s professional advice, service and dedication for about twenty years has been of immense value to us.” FD Overseas Landlord

“Thanks again for all your help and advice during the period of renting. I would have no hesitation in recommending APW to others.” CS Tenant


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APW Lettings Weybridge
134 Oatlands Drive 
Oatlands Village
KT13 9HJ

Tel: 01932 857300

APW Lettings Cobham
65 Portsmouth Road
KT11 1JQ

Tel: 01932 860900

APW Lettings is a trading name of Countrywide Residential Lettings Limited, Registered Office County House, 100 New London Road, Chelmsford, Essex CM2 ORG.  Registered in England Number 02995024 which is an agent and subsidiary of Countrywide Estate Agents, Registered Office Countrywide House, 6, Caldecotte Lake Business Park, Caldecotte Lake Drive, Caldecotte, Milton Keynes, Buckinghamshire, MK7 8JT.  Registered in England Number 789476. Countrywide Residential Lettings Limited is regulated by RICS.  Countrywide Estate Agents is an appointed representative of Countrywide Principal Services Limited which is authorised and regulated by the Financial Conduct Authority.

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